Delivery

All orders are dispatched on the next working day, and usually take between 1-3 working days to arrive. Please see your tracking number for further information.

No, sadly once dispatched, our carrier will attempt to deliver to you ASAP. If you are not in, you will receive a card through your door with further instructions, including rescheduling your delivery, changing the delivery address, and pick up options.

We currently deliver to all of Europe & USA. We also deliver outside of these territories, but if you are shopping from outside of Europe/USA, please get in contact first so we can confirm we ship to your location.

We are very sorry to hear that you want to return your order. Please contact us on the contact form within 30 days of ordering so we can try and solve any issues you may have!

Please use our order tracker to view the status of your purchase

Billing

We gladly accept; Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay cards. We also accept Apple Pay, Google Pay, and Paypal.

Sadly we currently do not accept; Discover, JCB or Union Pay.

Please sign into your account, and under account settings, you will be able to change your billing address.

We are very sorry to hear that! Please contact us on our contact form so we can check that your email address is in the system correctly!

When entering a discount code, please check its input in all lower caps. Birthday discount is only valid for 30 days after your birthday. For any other discount issues, please contact us on hello@helmlondon.com